Privacy Policy

Information We Collect

To coordinate transportation services, we may collect information including:

• Client name

• Contact information

• Pickup and destination locations

• Emergency contact information

• Transportation preferences

• Mobility and accessibility needs

• Scheduling information

• Information voluntarily provided through our website, forms, email, or telephone communications

How We Use Information

Information collected may be used to:

• Schedule and coordinate transportation services

• Communicate regarding transportation requests

• Confirm reservations and appointments

• Improve customer service and operations

• Maintain transportation records

• Respond to inquiries and requests

Information Sharing

Lovely Southern Transportation respects clients privacy.

Client information will not be sold or shared with third parties except when necessary to:

• Coordinate transportation services

• Comply with legal requirements

• Respond to law enforcement requests when legally required

• Protect the safety of clients, employees, or the public

Website Forms & Electronic Communication

Information submitted through our website, contact forms, email, or electronic communications is used solely for transportation-related purposes and customer service.

Data Security

We take reasonable measures to protect client information from unauthorized access, disclosure, or misuse. While no electronic system can guarantee complete security, we strive to maintain appropriate safeguards to protect information entrusted to us.

Pricing & Payment Policies

Pricing

Transportation rates are based on factors including:

• Distance traveled

• Service type requested

• Wait time requirements

• Additional stops

• Special accommodations

• After-hours scheduling

• Long-distance transportation requests

Pricing is subject to change without notice.

Quotes & Estimates

Any quote or estimate provided prior to confirmation is considered an estimate only.

Final pricing may vary based on actual service requirements, mileage, wait times, additional stops, or other transportation-related factors.

Payment Methods

Accepted payment methods may include:

• Cash

• Debit Cards

• Credit Cards

• Electronic Payments

• Other approved payment methods

Payment requirements will be communicated during scheduling and confirmation.

Additional Charges

Additional fees may apply for:

• Extended wait times

• Additional unscheduled stops

• Long-distance transportation

• After-hours transportation

• Excessive delays caused by circumstances outside of Lovely Southern Transportation’s control

Clients will be notified whenever possible if additional charges may apply.

Transportation Policies & Procedures

Transportation Requests & Reservations

Submitting a transportation request does not guarantee transportation services.

All transportation requests are subject to:

• Driver availability

• Service area limitations

• Vehicle availability

• Scheduling capacity

• Operational considerations

Transportation services are not confirmed until a representative of Lovely Southern Transportation contacts the client and confirms the reservation.

Advance Scheduling

Clients are encouraged to submit transportation requests as far in advance as possible to maximize scheduling availability.

While we strive to accommodate short-notice requests, same-day and urgent requests cannot be guaranteed.

Service Area

Lovely Southern Transportation primarily serves:

• Columba, South Carolina

• West Columbia

• Lexington

• Blythewood

• Elgin

• Surrounding communities

Transportation outside our primary service area may be available upon request and subject to scheduling availability and additional fees.

Arrival & Wait Time Policy

Clients should be ready at their designated pickup location at the scheduled pickup time.

Drivers may wait for a reasonable period beyond and scheduled pickup time. Excessive delays may result in:

• Additional wait-time charges

• Trip cancellation

• Rescheduling based on availability

Our goal is to remain respectful of all clients’ schedules and appointment times.

Cancellation Policy

We understand that plans sometimes change.

Clients are encouraged to provide as much notice as possible when canceling transportation services.

Repeated last-minute cancellations may affect future scheduling availability.

Lovely Southern Transportation reserves the right to implement cancellation fees or policies as the business grows and service demands increase.

No-Show Policy

A no-show may occur when:

• The client is unavailable at the scheduled pickup location

• The client cannot be reached using the contact information provided

• The client declines transportation upon driver arrival

• The client fails to appear within a reasonable waiting period

Repeated no-shows may impact future transportation scheduling.

Minor Rider Policy

The safety of minor riders is extremely important.

Clients under the age of 18 may be required to have:

• Parent or legal guardian authorization

• An accompanying parent, guardian, Personal Care Assistant (PCA), or authorized responsible adult

Requirements may vary based on age, circumstances, and transportation needs.

Lovely Southern Transportation reserves the right to decline transportation requests involving minors if appropriate authorization or supervision arrangements are not in place.

Supervision & Care Policy

Lovely Southern Transportation provides transportation services only.

Our drivers do not provide:

• Medical care

• Personal care services

• Childcare

• Behavioral supervision

• Medication administration

• Clinical monitoring

Clients requiring ongoing supervision or personal assistance should travel with an appropriate caregiver, PCA, guardian, or authorized support person as needed.

Mobility Equipment & Accessibility

We are committed to serving clients with mobility and accessibility needs.

Clients should notify us in advance regarding:

• Walkers

• Canes

• Wheelchairs

• Mobility devices

• Other accessibility accommodations

Providing this information helps us prepare appropriately and provide the safest transportation experience possible.

Client Conduct Policy

To ensure a safe and respectful environment for everyone, clients and accompanying passengers are expected to:

• Treat drivers with courtesy and respect

• Follow safety instructions

• Refrain from threatening, abusive, or disruptive behavior

• Avoid activities that may compromise safety

Lovely Southern Transportation reserves the right to refuse or discontinue service if safety concerns arise.

Vehicle Safety Policy

Safety remains our highest priority.

For the protection of all passengers:

• Seat bels must be worn when required by law

• Clients must follow driver safety instructions

• Drivers may refuse transportation if unsafe conditions exist

• Loading and unloading procedures must be conducted safely

Weather, Traffic & Emergency Conditions

Transportation services may be delayed, modified, rescheduled, or canceled due to:

• Severe weather conditions

• Road closures

• Traffic incidents

• Natural disasters

• Public emergencies

• Other circumstances beyond our control

Client and driver safety will always remain our primary consideration.

Caregiver & Authorized Contact Policy

Clients may authorize family members, caregivers, guardians, or other designated individuals to assist with:

• Scheduling transportation

• Receiving transportation updates

• Coordinating appointments

• Communicating trip-related information

Lovely Southern Transportation may request verification of authorization when necessary.

Right to Refuse Service

Lovely Southern Transportation reserves the right to refuse, discontinue, or decline transportation services when:

• Safety concerns exist

• Required supervision is unavailable

• False or misleading information is provided

• Service requests exceed operational capabilities

• Client conduct creates safety risks

• Transportation requirements cannot be safely accommodated

These decisions are made solely to protect the safety and well-being of clients, drivers, and the public.

Policy Changes

Lovely Southern Transportation reserves the right to update, modify, or revise these policies, procedures, pricing structures, and service offerings at any time.

Updated policies will be made available through our website and other appropriate communication channels.

Questions?

If you have questions regarding our Privacy, Pricing & Policies, please contact Lovely Southern Transportation. We are happy to assist and provide clarification regarding any of our services, procedures, or requirements.

Thank you for choosing Lovely Southern Transportation. We appreciate the opportunity to serve you with professionalism, compassion, and Southern hospitality.