Privacy, Pricing & Policies
At Lovely Southern Transportation, we are committed to providing dependable, comfortable, and professional ambulatory transportation with clear and transparent pricing. Our goal is to ensure every client feels confident, informed, and cared for before, during, and after each trip.
We respect our privacy and are committed to protecting your personal information. Any details shared during booking, including pickup locations, contact information, and appointment detail, are used strictly for transportation purposes only. Your information is never sold or shared with third parties.
Privacy & Confidentiality
Pricing Overview
Our rates are based on distance, time, and level of service to ensure fairness and flexibility for every client’s needs. Each trip is thoughtfully scheduled to provide safe, timely, and attentive service without rushing your experience.
Final pricing will be confirmed before your trip is scheduled, so you always know what to expect.
For appointment scheduled before 7:00 AM, an additional early morning service fee will apply.
This fee allows us to accommodate extended hours while maintaining the same high level of care, punctuality, and reliability you deserve.
Early Morning Appointments
We recommend scheduling transportation as early as possible to ensure availability, especially for recurring medical appointments.
Once your trip request is submitted, you will receive confirmation of your request. Final trip details and pricing will be provided, and your ride will be secured upon confirmation.
Booking & Scheduling
We understand that plans can change.
Advance notice is appreciated for cancellations or changes
Same-day cancellations may be subject to a fee
We will always do our best to accommodate rescheduling when possible
Cancellation & Rescheduling
Your time matters, and so does staying on schedule.
Drivers arrive promptly at the scheduled pickup time
A brief grace period is provided for pickup
Extended wait times may result in an additional charge
We aim to ensure all clients receive timely and dependable service throughout the day.
Wait Time & Timeliness
To maintain a safe and smooth experience for everyone:
Clients must be ambulatory (able to walk to transfer with minimal assistance)
Please inform us in advance of any special assistance needs
Accurate pickup and appointment details are required at the time of booking
Your comfort and safety are always our priority.
Client Responsibility & Safety
Payment details will be provided during the booking process.
Payments may be required prior to or at the time of service
Accept payment methods will be clearly communicated
Receipts are available upon request
Payments
Every ride with Lovely Southern Transportation is more than just a trip - it’s a promise of:
Professional, courteous service
Clean, comfortable transportation
Reliable, on-time arrivals
A smooth, stress-free experience from start to finish
We’re honored to be part of your journey.
If you have any question regarding pricing or policies, we’re always here to help.
Book with confidence and let us take care of the rest.